Resolve 10 Lite 10.00.0073 crashes on startup

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SMG

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Resolve 10 Lite 10.00.0073 crashes on startup

PostWed Nov 13, 2013 7:23 pm

Just upgraded to Resolve Lite 10.00.0073 and it immediately crashes on startup. I see the logo screen with 'Starting Up' and then it goes away. This was working fine with Davinci Resolve Lite 9 and the betas.

I've uninstalled Resolve from Add/Remove programs and PostSQL and reinstalled and still no go.
Ideas?

Using Windows 8.1 with Nvidia Geforce 770 GTX.
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David Dearing

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Re: Resolve 10 Lite 10.00.0073 crashes on startup

PostWed Nov 13, 2013 7:57 pm

Did you uninstall 9 first? Pretty sure you have to uninstall 9 lite before installing 10.
David Dearing
DJI Mavic Pro
BMPCC w/12-35mm Lumix HD
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SMG

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Re: Resolve 10 Lite 10.00.0073 crashes on startup

PostWed Nov 13, 2013 8:41 pm

Yes, uninstalled all instances of Resolve and even the PostSQL. No dice.
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SMG

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Re: Resolve 10 Lite 10.00.0073 crashes on startup

PostWed Nov 13, 2013 9:19 pm

Just tried downgrading to Resolve 9.1.6 by uninstalling everything, blasting the Blackmagic Design directories and reinstalling Resolve 9.1.6 and same issue. It sounds like I'm hosed. :(
Suggestions, fellas?
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andrepantoja

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Re: Resolve 10 Lite 10.00.0073 crashes on startup

PostThu Nov 14, 2013 7:11 pm

I have a similar problem!
sont know what it is!
it crashes as soon as starts up or at the first time i look at video files!
could someone give me a hint!!!

system specs

windows 7 64bit
i7 3930k
asus p9x79 pro
32gb
driver 310.9
gtx 680
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SMG

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Re: Resolve 10 Lite 10.00.0073 crashes on startup

PostThu Nov 14, 2013 7:21 pm

Just tried this on my Windows 8.1 laptop with GeForce Nvidia 650M and same issue. Immediate crashing after 'Starting Up' logo appears.
Have you tested this on Windows 8.1?
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Papayin Sey

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Re: Resolve 10 Lite 10.00.0073 crashes on startup

PostThu Nov 14, 2013 7:47 pm

The problem can be other things with the main one being the Nvidia drivers
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andrepantoja

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Re: Resolve 10 Lite 10.00.0073 crashes on startup

PostThu Nov 14, 2013 7:58 pm

wich nvidia driver do you think i can try???????
Ive tried 310.9, 314.7 and 331.65
none of them work!
314.7 got me till i sarted grading! then crashed including windows!
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Thomas Ko

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Re: Resolve 10 Lite 10.00.0073 crashes on startup

PostFri Nov 15, 2013 4:25 am

I had a similar problem with all the Resolve 10 betas as well as the release version of Resolve 10. It would stop at the screen saying "Starting Up" Absolutely nothing I did would get it to work.

Finally, I tried running Resolve using "run as administrator" and it still hung at the same screen. I killed the Resolve process in task manager and then killed all the DPDecoder processes that Resolve creates. After that, I tried running Resolve normally one last time and finally it worked. I have absolutely no idea why its finally working now or whether anything I did had anything to do with it working. But I figured I would share my experience anyway in case something I did helped.
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SMG

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Re: Resolve 10 Lite 10.00.0073 crashes on startup

PostFri Nov 15, 2013 5:58 pm

Thanks for chiming in Thomas. Still no go here.
Is anyone running this successfully with Windows 8.1? I no longer have a Windows 8 machine to test with.
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jorbje

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Re: Resolve 10 Lite 10.00.0073 crashes on startup

PostSat Nov 16, 2013 8:39 pm

Downloaded Resolve Lite 10 yesterday. Same problem here. I see the splash screen, then it disappears and nothing more happens. Tried to uninstall and then reinstall. No help. I'm stuck.

Supermicro MB with Dual Intel Xeon E5430@2.66GHz (8 cores totally)
12GB RAM
Windows 8.1 Pro 64-bit (latest patches)
DirectX runtime version 11
Nvidia GeForce GTX580 (3GB GDDR5 RAM) with the lates drivers (downloaded today to see if that solved it)
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SMG

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Re: Resolve 10 Lite 10.00.0073 crashes on startup

PostSun Nov 17, 2013 1:25 am

Well, there you go. Hmm..Windows 8.1 again.
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Anish Prithviraj

Blackmagic Design

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Re: Resolve 10 Lite 10.00.0073 crashes on startup

PostTue Nov 19, 2013 9:49 am

Could you please run CaptureLogs (located at C:\Program Files\Blackmagic Design\DaVinci Resolve\CaptureLogs.bat). This will generate a zipped logs package on your desktop.

Please upload your zip file on here.

Thanks,
Anish
DaVinci Resolve Program Manager
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jorbje

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Re: Resolve 10 Lite 10.00.0073 crashes on startup

PostTue Nov 19, 2013 5:07 pm

Here is my log
Attachments
DaVinci-Resolve-logs-_180121,91.zip
(74.7 KiB) Downloaded 217 times
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SMG

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Re: Resolve 10 Lite 10.00.0073 crashes on startup

PostWed Nov 20, 2013 3:59 am

Attaching mine too.
Attachments
DaVinci-Resolve-logs-20131119_195714.zip
(502.12 KiB) Downloaded 228 times
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BestMixtape

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Re: Resolve 10 Lite 10.00.0073 crashes on startup

PostFri Nov 22, 2013 3:02 pm

I'm having the exact same issue.

I've attached my zip file.
Attachments
DaVinci-Resolve-logs-20131122_ 95757.zip
(389.14 KiB) Downloaded 218 times
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mav1

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Re: Resolve 10 Lite 10.00.0073 crashes on startup

PostSat Nov 23, 2013 5:34 am

I'm experiencing the same hang on startup (Windows 7). Here are my logs...
Attachments
DaVinci-Resolve-logs-20131123_ 02043.zip
(18.13 KiB) Downloaded 207 times
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SMG

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Re: Resolve 10 Lite 10.00.0073 crashes on startup

PostMon Nov 25, 2013 5:21 pm

Adding 2nd Capture Log from internal build.
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DaVinci-Resolve-logs-20131125_112039.zip
(219.27 KiB) Downloaded 174 times
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Scott

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Re: Resolve 10 Lite 10.00.0073 crashes on startup

PostTue Nov 26, 2013 11:53 am

I have exactly the same problem on 2 machines with both full version and Lite
Attachments
DaVinci-Resolve-logs-112013_114651.zip
(434.76 KiB) Downloaded 176 times
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madboy007

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Re: Resolve 10 Lite 10.00.0073 crashes on startup

PostWed Nov 27, 2013 8:53 am

good post,i have learned much
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Rohit Gupta

Blackmagic Design

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Re: Resolve 10 Lite 10.00.0073 crashes on startup

PostWed Nov 27, 2013 12:14 pm

Thanks for posting the logs everyone. We have identified and resolved this issue. The fix will come with the next dot update expected in the next few days.
Rohit Gupta

DaVinci Resolve Software Development
Blackmagic Design
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xian

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Re: Resolve 10 Lite 10.00.0073 crashes on startup

PostTue Dec 03, 2013 3:23 pm

hallelujah
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Peter Chamberlain

Blackmagic Design

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Re: Resolve 10 Lite 10.00.0073 crashes on startup

PostThu Dec 05, 2013 12:15 pm

Hi, we just released 10.0.2 which includes support for a wider range of AMD GPUs using OpenCL on Mavericks. There are a few other improvements too.

Peter
DaVinci Resolve Product Manager

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