urgent - cannot activate license

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Rick van den Berg

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urgent - cannot activate license

PostMon May 06, 2024 7:56 am

resolve prompted me to enter the license key again. i have 2 activation keys, none of them work. i get the following error: "there was an error when attempting to perform the activation"

mac studio ultra m1
i have stable internet connection

i tried it on 2 other systems in the office, same story. tried to update resolve, same story. what is going on?
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Thomas Lombard

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Re: urgent - cannot activate license

PostMon May 06, 2024 9:41 am

Same problem for me this morning on a fresh install with OS ubuntu 24.04
tested on 19 beta2
Dongle key working
Last edited by Thomas Lombard on Tue May 07, 2024 6:52 am, edited 1 time in total.
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alberto.sansalvador

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Re: urgent - cannot activate license

PostMon May 06, 2024 10:31 am

Hi guys;

Same problem here. Can not activate or deactivate our Resolve Studio.

Maybe the servers are down?
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Rick van den Berg

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Re: urgent - cannot activate license

PostMon May 06, 2024 11:17 am

i used avid for now.. didn't expect this ever to happen.
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renzhezhu

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Re: urgent - cannot activate license

PostMon May 06, 2024 12:01 pm

Wait b3 version.
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John Waldmann

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Re: urgent - cannot activate license

PostWed May 08, 2024 12:50 pm

I had same issue on r19b1. Fixed by uninstalling resolve, then reinstalling it.
Opening resolve the previous activation reasserted itself, and resolve opened directly into my last open project.


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