Resolve crashing on startup

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frame_michael

  • Posts: 7
  • Joined: Tue May 07, 2024 11:59 am
  • Real Name: Michael Mueller

Resolve crashing on startup

PostTue May 07, 2024 12:54 pm

Hi,
I am using Resolve for quite some time and versions now, but this is the first time I am stuck with a problem.
Resolve keeps crashing just before the loading Projects page. And not even with a crash menu.
Resolve 19.0.00025 (specs see signature)
Up until this week, even the beta worked fine on my system.

So I tried the following without any change:
- new installation of latest (beta) software
- installed latest nvidia drivers
- updated the blackmagic studio drivers
- deinstalled the Resolve Control Panels software
- deinstalled Resolve and installed new.

Then I deleted (moved) the preferences folder, this was the first time I saw the welcome screen and for about 1 second the projects menu, and then it was gone.

Here are the log files (with my preferences and with new preferences)
https://cloud.frame3d.de/index.php/s/G5fcWW8o98NF5b2

I am out of ideas, does anyone have a clue on what this might cause?

Thank Michael
RYZEN5950X
Win 11 Build 22631
128GB Memory
Geforce GTI 1080TI
Resolve Studio 19.0.00025
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Peter Chamberlain

Blackmagic Design

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Re: Resolve crashing on startup

PostWed May 08, 2024 2:52 am

Do you use a local project library on an internal drive?
DaVinci Resolve Product Manager
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frame_michael

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  • Joined: Tue May 07, 2024 11:59 am
  • Real Name: Michael Mueller

Re: Resolve crashing on startup

PostWed May 08, 2024 7:26 am

Yes and no. I have two different.
Never had a problem with the external though.
RYZEN5950X
Win 11 Build 22631
128GB Memory
Geforce GTI 1080TI
Resolve Studio 19.0.00025
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frame_michael

  • Posts: 7
  • Joined: Tue May 07, 2024 11:59 am
  • Real Name: Michael Mueller

Re: Resolve crashing on startup

PostWed May 08, 2024 8:07 am

I renamed my current database folders and started Resolve again, I just could see the "upgrade current library" window for about 1 second and then the screen was gone. (Resolve runs in the background tasks though)
RYZEN5950X
Win 11 Build 22631
128GB Memory
Geforce GTI 1080TI
Resolve Studio 19.0.00025
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frame_michael

  • Posts: 7
  • Joined: Tue May 07, 2024 11:59 am
  • Real Name: Michael Mueller

Re: Resolve crashing on startup

PostThu May 09, 2024 3:27 pm

Does Dwaine have Idea maybe?
RYZEN5950X
Win 11 Build 22631
128GB Memory
Geforce GTI 1080TI
Resolve Studio 19.0.00025
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frame_michael

  • Posts: 7
  • Joined: Tue May 07, 2024 11:59 am
  • Real Name: Michael Mueller

Re: Resolve crashing on startup

PostThu May 09, 2024 3:34 pm

I posted the NFO File of my system and the Resolve logs on our Cloud (see link above)
RYZEN5950X
Win 11 Build 22631
128GB Memory
Geforce GTI 1080TI
Resolve Studio 19.0.00025
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frame_michael

  • Posts: 7
  • Joined: Tue May 07, 2024 11:59 am
  • Real Name: Michael Mueller

Re: Resolve crashing on startup

PostMon May 13, 2024 7:43 am

We reverted back to Resolve 18.6 but no change, the Resolve process hangs in background.
Can anyone from Blackmagic please look at the log files and maybe tell us what is wrong here?

We have some important customer projects coming.

Thanks a lot
Michael
RYZEN5950X
Win 11 Build 22631
128GB Memory
Geforce GTI 1080TI
Resolve Studio 19.0.00025
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frame_michael

  • Posts: 7
  • Joined: Tue May 07, 2024 11:59 am
  • Real Name: Michael Mueller

Re: Resolve crashing on startup

PostFri May 17, 2024 9:13 am

Problem solved, it was our firewall interfering with a TLS scan.
It seems Resolve is communicating with blackmagic.hostedactivation.com on startup.

From one day to the next our firewall blocked the traffic or maybe something or the server has changed and it blocked the traffic. Resolve just quit (see above).
When exluding the server from TLS inspection (Sophos XT Firewall) Resolve just worked again.
RYZEN5950X
Win 11 Build 22631
128GB Memory
Geforce GTI 1080TI
Resolve Studio 19.0.00025

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