Davinci Resolve 18 Bug? (Media offline)

Hello there!

So I've recently updated to Davinci Resolve 18 and so far its amazing! But, I have noticed a bit of a bug. When I have a text, image, video clip or even an adjustment clip.. there's chance that resolve keeps coming up with "Media Offline". At first I thought this was just a issue with me... But then I noticed other people had the same problem. it be pretty great if that could be fixed ASAP

Yes, I'm getting this problem regularly with projects that have come forward from DR17.

Best Regards
Graham Laws

I've got this problem too. I deleted my render cache files via the OS and it got worse. I went to the menu and picked delete render cache and then tried a render and got errors for missing cache files - so clearing that cache doesn't appear to actually work. I had to disable caching altogether to get an output to render / display correctly.

Feels like the caching system is borked.

I believe I have stumped upon a similar issue. See: https://forum.blackmagicdesign.com/viewtopic.php?f=21&t=164402

Did some additional trouble shooting, there are some workarounds I am using now. But hope the problem gets fixed. Deleting render cache files did not help for me as well.

I believe I have stumped upon a similar issue. See: https://forum.blackmagicdesign.com/viewtopic.php?f=21&t=164402

Did some additional trouble shooting, there are some workarounds I am using now. (...)

Hi.
I'm allowed to ask. What's your workaround?

Not sure if it is the same issue but I have had a few titles go " OFF LINE " but if selected text is still there in inspector. Changing font and then back to original font has worked most of the time.

I believe I have stumped upon a similar issue. See: https://forum.blackmagicdesign.com/viewtopic.php?f=21&t=164402

Did some additional trouble shooting, there are some workarounds I am using now. (...)

Hi.
I'm allowed to ask. What's your workaround?

The workaround I now use is in: https://forum.blackmagicdesign.com/viewtopic.php?f=21&t=164402
For now I have changed setting Playback > Render Cache to "None".

I've had this issue too. My workaround is to change the "timeline proxy resolution" (under Playback) to something other than full.

I am having the same issue - I was on 18 beta 6 .. which seemed ok. But now with pukka 18 all chaos breaks out. I'm finding that particularly Fusion comp clips on the timeline fail but I don't think that's exclusive. The issue appears that the grading page doesn't receive media. My workaround is really clunky : If you save the grade, then replace the clip (my method is to CntrlF to pull the exact frame into the source viewer, drag it onto the timeline then re-apply your saved grade and any other attributes - but that doesn't always work with Fusion clips. Best fix is go back to V18beta6

UH OH.... Guys? Whats have you done wrong here?
All my fusion comps on projects are offline and no matter media is ok they still shows red!
Rolling Back to beta 18

UPDATE.

Rolling back to beta dont work, even with a previous version of 18 final backup.

i suppose i have to start all over again .... And is a massive Fusion VFX shots project

Just to add my bit. This is clearly a significant bug in the Render Cache system. I am getting Media Offline for even basic Fusion stuff - Yes I have emptied CacheClip. No, the drive hosting CacheClip is nowhere near full. I had this occasionally with 18 betas, but now it is every Fusion comp and is making DR unusable!

Confirmed!
HUGE BUG HERE GUYS!
fresh windows installation, fresh DR18 Installation + basic fusion comp on timeline: BOOOM! Media Offline.

Confirmed!
HUGE BUG HERE GUYS!
fresh windows installation, fresh DR18 Installation + basic fusion comp on timeline: BOOOM! Media Offline.

I'm just trying to understand this issue. May I ask, if you disable the render cache, does the media come back online?

If yes - where is your render cache? On an internal SSD or external disk, etc? Thanks.

There seems to be a bug in 18 when using DNX as the Cache format. Be sure to change that for now.

There seems to be a bug in 18 when using DNX as the Cache format. Be sure to change that for now.

Really? Which DNxHR format, Jim? I can't reproduce this on my Windows machine (but I also have Media Composer installed on that machine so it's possible that has some impact).

For now, I would avoid any DNX format.

My own tests showed the issue with older projects and upgraded databases, but not on a new project created in a new Library just for version 18.

There seems to be a bug in 18 when using DNX as the Cache format. Be sure to change that for now.

Good catch. Ran into that this morning.

Yes, this is a nasty bug

after re-cashe after a change in older project (17.* and 18 beta 3 )you get the offline media error.
I a fresh 18 project the cashe doesnt work at all! it simply does not cashe the fusion comps

I am working on Windows 10

Regards,

Remco

Jamcode Creative

There seems to be a bug in 18 when using DNX as the Cache format. Be sure to change that for now.

Really? Which DNxHR format, Jim? I can't reproduce this on my Windows machine (but I also have Media Composer installed on that machine so it's possible that has some impact).

It happens with several, but this is one where I see it every time. DNxHR HQX

Since DNxHR is giving me media offline, I tried to use Go Pro CineForm YUV 10-bit but the playback is choppy, around 18fps, is this normal?

I would try DNxHR 444

I have the same issue with DavinciResolve 18. Tried all cache formats but still the same problem. It does not cache at all. I also tried half resolution, but no. It appears for me only for the fusion clips. Does someone has a solution for this problem?

I've had this issue too. My workaround is to change the "timeline proxy resolution" (under Playback) to something other than full.

wow, thanks for posting this, this fixed my issue!

these kinda things drive me crazy!

Workaround:- Change render cache format from DNxHR HQX to DNxHR 444 - HDR.

Thanks Dheeraj, changing to DNxHR 444 - HDR solves this for me if wanting to keep cache on. Very frustrating bug that needs fixing urgently.

Workaround:- Change render cache format from DNxHR HQX to DNxHR 444 - HDR.

+1
That works for me tooo.


Also +1 for a "like" button on the forum.

Yes - it does seem to be a significant issue. I don't have the problem using 18 betas - so I've gone back to beta 6

Add me to the list too

But I fixed one issue where my MP4 where "media offline" by unchecking "use GPU to decode MP4" ... I would assume this will be an Nvidia driver fix that will come out eventually. (RTX 3090)...

I tried to use Go Pro CineForm YUV 10-bit but the playback is choppy, around 18fps, is this normal?

No, it's not normal. But I was seeing something similar.

So maybe we have several Caching bugs in 18.

I tried to use Go Pro CineForm YUV 10-bit but the playback is choppy, around 18fps, is this normal?

No, it's not normal. But I was seeing something similar.

So maybe we have several Caching bugs in 18.

It looks like it. People are also having trouble with the Depth map rendering in V18R that wasn't there in 18.6B

[Dwaine Maggart]

The DNxHR cache issue should be addressed in the new 18.0.1 release.

[Shrinivas Ramani]

Please note that you will need to regenerate the cache for the affected clips in 18.0.1.

The DNxHR cache issue should be addressed in the new 18.0.1 release.

Re the Depth Map problems

Downloaded and installed DaVinci Resolve 18.0.1.
This is not listed as an issue addressed with the update.
Ran test and it still exists as an issue.

Hi I'm having a similar issue, but not sure if it's the same issue.
I'm using 18.01 on a Windows 10 computer. Plenty of space and all that.

When I go to render my video, it is telling me "One or more clips have missing or offline source frames. If you continue these frames will be rendered with a media offline graphic." Except none of my clips are "offline" (aka, none of them are red, they all show flawlessly in the preview).

All of my files were on my google drive, so I went as far as copying them all into a folder on my desktop and relinking them all to this folder. No luck. It seems to be every single clip/file in the video. No matter where I set the Mark In spot, the first clip immediately triggers a fail state as "The clip could not be decoded correctly. Please check if the clip is still available on the drive."

I've skimmed through the suggestions here and nothing is working. All of my clips are .mp4, .mp3, .wav, or .png.

Any ideas or even commiseration at this point is welcome

Hi
Not sure if I have the same problem but it sounds familiar.
Since switching to DR 18, when I start a project (mine are typically 15-20 minutes shot in 4k, 30fps), I get a massive increase in the cache which fills up my hard drive (I only have 500gb) within 1 project.
The only way to complete the edit is to delete everything in my cache clip directory (which relates entirely to this project), but then get repeated "media offline" messages when I try to render. It takes a huge amount of time to "replace clips" in the media, but this does eventually work - I probably had to render the project today about 15 times, replacing clips in some cases multiple times.
I think the only setting I have changed is to use render cache images - saw this online and it helped to fix a previous problem when I was using a Mac (now on Windows 10)
I am just a casual user, creating YouTube videos, and am not an expert in the editing software.
Really need some help - this is unbelievably frustrating and enormously time consuming

Problem resolved I updated DR to 18.0.1, cleard the cache and made a new directory. Now everything is fine, thank you!

Same issue here but in my case the problem appears in the color grade page. When I drag a node still or a powergrade in a new grade node the interface freezes and all the media in the timeline appears Offline.

Problem resolved ... made a new directory.

Hi Silunietli!

I ran into the same issue but so far no luck with any fix I find online. I was wondering when you say directory what do you mean? Did you create a new database?

Thank you!

same here but mine still abort the rendering process because missing the files
can't render any projects and can't downgrade on previous version because the database not work on it

Hi, new here. Been considering switching from Premiere for a minute. Just downloaded Resolve 18, added media, and immediately I get a "media offline" status. So nothing has been moved. Database is new. Everything was just created.
Is there a solution, or am I just giving up now and going back to Premiere? Wish I had tons of time to spend on this, but I don't.

Hey there,
I have the same problem that started a few days ago.
Some of the clips are fine (with relinking) but like an adjustment layer, it just keeps saying "Media Offline"

Updated the NVidia Driver after the problems started, but did not help.
Can't work like this...

Hopefully, there will be a fix soon.

Hi Folks
Here's a post about one reason media can go offline mysteriously - especially during a render.
viewtopic.php?f=21&t=165382#p879354

No drivers to update here, but I also see that bug. Something is definitely wrong with 18!

I came here to +1 this.

As an enterprise customer, I wanted to switch to Resolve from Premiere at the recommendation of a partner.

I have a fresh install of Resolve on multiple computers (PC and Mac) and am seeing this issue on all of them. I've tried all of the suggestions here, none work.

Resolve is pretty immediately better for my workflow than Premiere, but this bug makes it unusable.

Stick to 17 until this gets sorted out. I never saw that message there as long as media wasn’t really offline.

[Shrinivas Ramani]

Hi

Just wanted to check if you're running into this issue, that :
a. you're using Resolve 18.0.1 - which has a specific fix for an offline cache bug.
b. if you're using render cache, you've regenerated cache.

If you continue to face media offline issues, please add some detail to your post:
- the platform (OS, hardware, drivers),
- the codec (capture source, format - e.g from MediaInfo, a sample clip if possible),
- a shareable URL with diagnostic logs (from the Help menu). Include the sample clip in the URL if you have one.
- Any diagnostic steps you may have tried - e.g revealing media in finder/explorer, playing it in other apps, turning off proxies and render caches, etc.

If you see media offline in specific scenarios but not others, please include that info in your post too.

Regards
Shrinivas

Hi

Just wanted to check if you're running into this issue, that :
a. you're using Resolve 18.0.1 - which has a specific fix for an offline cache bug.
b. if you're using render cache, you've regenerated cache.

If you continue to face media offline issues, please add some detail to your post:
- the platform (OS, hardware, drivers),
- the codec (capture source, format - e.g from MediaInfo, a sample clip if possible),
- a shareable URL with diagnostic logs (from the Help menu). Include the sample clip in the URL if you have one.
- Any diagnostic steps you may have tried - e.g revealing media in finder/explorer, playing it in other apps, turning off proxies and render caches, etc.

If you see media offline in specific scenarios but not others, please include that info in your post too.

Regards
Shrinivas

This post would be a lot more helpful if you link to the ways to do what you're saying. I.E. where's the link to the fix for this you mention, and how does someone use a render cache? How does someone generate diagnostic logs?

Hi

Just wanted to check if you're running into this issue, that :
a. you're using Resolve 18.0.1 - which has a specific fix for an offline cache bug.
b. if you're using render cache, you've regenerated cache.

If you continue to face media offline issues, please add some detail to your post:
- the platform (OS, hardware, drivers),
- the codec (capture source, format - e.g from MediaInfo, a sample clip if possible),
- a shareable URL with diagnostic logs (from the Help menu). Include the sample clip in the URL if you have one.
- Any diagnostic steps you may have tried - e.g revealing media in finder/explorer, playing it in other apps, turning off proxies and render caches, etc.

If you see media offline in specific scenarios but not others, please include that info in your post too.

Regards
Shrinivas

This post would be a lot more helpful if you link to the ways to do what you're saying. I.E. where's the link to the fix for this you mention, and how does someone use a render cache? How does someone generate diagnostic logs?

See the FAQ section of the forum for instructions regarding posting diagnostic logs (and lots more). You can download the latest Resolve software on the BMD website under the support area / Resolve.

[Shrinivas Ramani]

FAQs: viewtopic.php?f=21&t=90190
Downloads: https://www.blackmagicdesign.com/suppor ... and-fusion
MediaInfo: https://mediaarea.net/en/MediaInfo

I'm getting the same error message here with .h264 footage on a Mac M1.

On Studio 18.5


There are no clips to re-link and when I try to search for offline clips, Davinci clearly says 0 clips missing: