You have to change your name on Blackmagic Cloud if in your name there is a letter not recognized by the program. In my case I had to change from Perdonò to Perdono.
In the ResolveDebug you should have a string like this.
[0x00002fd4] | RemoteStream | ERROR | 2024-02-29 00:11:32,122 | Failed to parse peerId's 4835eaa0-1ae5-4dac-90dc-c3c2aa88f885 memberId: {"email":"kairoscineproduction@gmail.com","name":"Francesco Perdon??","photo_url":"https://s.gravatar.com/avatar/046239ecdaf6731ea46416a20bd1fe79?s=480&r=pg&d=https%3A%2F%2Fcdn.auth0.com%2Favatars%2Ffp.png","type":"client"}
This is stupid for such a software like this, but this is the real problem. Check the debug for the unreconigzed letter, maybe the accented one. Sorry for the bad english