- Posts: 2
- Joined: Mon Apr 29, 2024 5:33 am
- Real Name: Keith Forbes
Hello Blackmagic Design Community,
I am reaching out because I recently purchased DaVinci Resolve Studio from the Apple App Store, hoping to use its full range of features. Unfortunately, I have encountered significant issues accessing the features that motivated my purchase in the first place.
Background Information:
According to Peter Chamberlin, both the App Store and Dongled versions of Resolve Studio have the same update policy. This aligns with expectations that customers who purchase from the Mac App Store should have full feature access and a clear upgrade path. A Mixing Light article titled "DaVinci Resolve Studio on the Mac App Store: What You Need to Know" (link) confirms this.
Issue Description:
After downloading and installing the software, I am repeatedly prompted to unlock features that I believed were included in my purchase, such as high-resolution and high frame rate timelines, advanced noise reduction, and AI tools. It appears there might be a sandboxing issue, a common challenge with App Store apps, which might be limiting functionality.
Previous Attempts to Resolve:
I have already tried the following steps to fix the issue:
- Verified and logged in with the correct Apple ID.
- Uninstalled and reinstalled DaVinci Resolve Studio.
- Searched for updates in the App Store but found no solution.
Seeking Community Guidance:
I was excited to use the full capabilities of the Studio version, but these unexpected roadblocks have left me feeling frustrated. If anyone in this community has faced similar challenges or has successfully navigated these issues, I would greatly appreciate your insights.
Do you have any suggestions on how to overcome the sandbox restrictions affecting updates or feature activations? Is there a way to refresh the App Store's recognition of my purchase to activate all included features fully? Any advice on how to resolve these issues so I can fully utilize the Studio version I paid for would be immensely helpful.
Thank you for any assistance you can provide!
I am reaching out because I recently purchased DaVinci Resolve Studio from the Apple App Store, hoping to use its full range of features. Unfortunately, I have encountered significant issues accessing the features that motivated my purchase in the first place.
Background Information:
According to Peter Chamberlin, both the App Store and Dongled versions of Resolve Studio have the same update policy. This aligns with expectations that customers who purchase from the Mac App Store should have full feature access and a clear upgrade path. A Mixing Light article titled "DaVinci Resolve Studio on the Mac App Store: What You Need to Know" (link) confirms this.
Issue Description:
After downloading and installing the software, I am repeatedly prompted to unlock features that I believed were included in my purchase, such as high-resolution and high frame rate timelines, advanced noise reduction, and AI tools. It appears there might be a sandboxing issue, a common challenge with App Store apps, which might be limiting functionality.
Previous Attempts to Resolve:
I have already tried the following steps to fix the issue:
- Verified and logged in with the correct Apple ID.
- Uninstalled and reinstalled DaVinci Resolve Studio.
- Searched for updates in the App Store but found no solution.
Seeking Community Guidance:
I was excited to use the full capabilities of the Studio version, but these unexpected roadblocks have left me feeling frustrated. If anyone in this community has faced similar challenges or has successfully navigated these issues, I would greatly appreciate your insights.
Do you have any suggestions on how to overcome the sandbox restrictions affecting updates or feature activations? Is there a way to refresh the App Store's recognition of my purchase to activate all included features fully? Any advice on how to resolve these issues so I can fully utilize the Studio version I paid for would be immensely helpful.
Thank you for any assistance you can provide!