One micro panel's trackball stop working

Dear all,

I have a micro panel and the right trackball just stop working (the ring is working and everything else is working).
I tested in log, hdr...
I cleaned it up.
I upgraded Resolve to 18.6
I connected with different cables, direct to the computer,
I did a factory reset

I am working with windows 11, Davinci Control Panels setup 2.0.7, Micro Panel version 2.0, DaVinci Resolve 18.6.

The Micro panel stay on my desk, never move.

I bought it in 2021.

Any idea ??
Thanks !

I think you can google " how to remove and clean trackball on davinci micro panel" ...and get that done.
I keep a cloth over my micropanel when not using it ( when computer is off ), to keep dust and pollen and junk in air off it. Even with my windows permanently closed some dust and pollen gets in. Probably from all the leaf blowers out there. who knows.

Thanks.
I already did it as I wrote in my post. And my micropanel is always protected.
Thanks.

Any other idéal ?

[Peter Chamberlain]

If you are careful you can undo the screws on the base, remove the cover and verify the cables are connected to all the plugs.

Thanks.
I just did it, and everything is well connected...

Please, did someone have an other idea ???

Thanks !

Sounds like the optical encoder may have developed a fault. If so, you'll need to call your regional BMD office and arrange for a service and/or repair.