Blackmagic Forum

Hi
my BOXX workstation is :
windows 10 (latest)
RAM 24 GB
Display card : Quadro FX 5800
__________
Resolve 15 Didn't work ..it shows splash screen then quits
Please Help

@Dwaine Maggart, I apologize. Here's the link:

https://drive.google.com/open?id=1diwuS ... rU6L7TTDXz

One of the files shows as an audio file, don't know why, but if you download it, it's the nfo file.

Thanks,
Jimmy

Hello, Dwaine, I'm having a similar problem with Davinci resolve 15.2.2. I have installed the software multiple times and every time at the end of the installation process it gives the confirmation that resolve has been installed successfully but when I go to open it never opens. my cursor will show the loading symbol for maybe 10 seconds and then nothing. I have repeatedly attempted to attach a zip file of the crash logs to this post. But when I submit the edit it leads me to a page that says page not found. when I don't attach it, the post updates fine. can someone please give me a step by step instruction on how to properly run the crash logs and how to get them in a zip file. also, can I get instructions on properly attaching the zip files of the crash logs or posting a link to them. please don't hesitate to dumb down the instructions for me.

Using windows 10
12GB RAM
processor Intel(R) Core(TM) I7-8550U CPU @ 1.80GHz 1.99GHZ
64bit operating system

I have exactly the same issue as Jaylen. Please help Dwaine.....

Jaylin, what GPU do you have?
Batfink, not much we can help you with based on what you provided. Please see
viewtopic.php?f=21&t=71894

My GPU is Intel UHD 620. My computer came with a NVIDIA graphics card as well but im not sure how to switch over the graphics cards

What NVidia Graphic is in there?

NVIDIA GeForce MX 150

@Yassin: That GPU does not support Resolve.

@Jimmy: In a File Explorer window, go to: C:\Windows\System32\DriverStore\FileRepository

Then search for: igdrcl64.dll

Delete that file. Then try Resolve.

@Jaylen & Saleem: In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

Hi, Dwaine,

Same problem. Win 10; Radeon RX 460.
There's no igdrcl64.dll file.
Here's my files: www@dropbox.com/home/BlackMagic%20Design

(won't allow me to post urls, so I've substituted @

Hope you can help.

Hi Brian,

Not a valid link.

Since you have an AMD GPU, follow the guidance in my next to last post in this thread:

viewtopic.php?f=21&t=62909

Hi, Dwaine,

And thank you!! After running DDU and reinstalling my AMD Radeon drivers, I am, at last!!, able to run Resolve. Very happy.

Brian, what AMD driver did you end up with that worked?

Hope this answers the question...

Radeon Software Version
18.12.2
Driver Packaging Version
18.50.02-181206a-337011C-RadeonSoftwareAdrenalin2019

Hi all,
From what I can tell, the onboard v.s. dedicated GPU issue was addressed in the 15.2.2 version of Resolve, but I seem to be having the same issue, unless it is a different issue with the same symptoms.

Dwaine, I wonder if you could help me out too, please?

It appears I'm not allowed to attach anything (every extention I have tried is "not allowed") and I'm not allowed to post URLs either.

This is the logs:
s/ bccpjmv8dpmlnmo /DaVinci-Resolve-logs-20192301_%2005824.zip?dl=0

This is the System Information:
s/ 88682vvdpcfp7pq /sysinfo.nfo?dl=0

Just add the dropbox url to precede it.

Details of Issue:
- I first clean installed 15.2.2 directly, and had this issue.
- Seeking a solution, I came here and found the onboard GPU uninstall with DDU utility. Tried that. My system insists on installing the onboard automatically, throws a bunch of other stuff haywire.
- Uninstalled 15.2.2
- Installed version 14.3.1 and that ran fine.
- I tried "upgrading" to v15 by installing it while 14 is already installed. v15 installer removed it while installing.
- Without clearing any resolve config data (like in C:\ProgramData) I installed v15.2.2
- 15.2.2 ran fine up to welcome tour, but once you finish the tour to start DaVinci Resolve, crash - gone.

We only support Windows 10.

You might try a newer NVIDIA driver, but not a January 2019 driver.

Dwaine Maggart wrote:We only support Windows 10.

You might try a newer NVIDIA driver, but not a January 2019 driver.

Was that response to me, Dwaine? Thanks

Yes it was.

Good day,

I have attempted multiple times to get Resolve to run without prevail.

I have formatted my PC as well thinking it will work.

All GPU drivers are the most recent from Geforce.

I am running a NVidia GTX980Ti, i7, 8GB RAM.

Thank you.

Here is a link to the CaptureLogs: www@mediafire@com/file/ugny90y6v20qctx/DaVinci-Resolve-logs-__70810.zip/file


I substituted . with @


NOTE* This was resolved by Alistair. He instructed me to delete a .dll file that was casuing the error.
Thanks for the great support!

Run Windows System Information, do a File - Save to generate a .NFO file, and provide a link to that file.

Dwaine Maggart wrote:Yes it was.

Hello again, Dwaine. I know you said "We only support Windows 10", does that also mean you will not assist in debugging what's playing up when I'm trying to run Resolve?

If you are allowed to assist:
I launched resolve with a debugger attached, and it seems it cannot find resolve.pdb. What is resolve.pdb and why would it not get installed during the installation. From the extension I suspect it is a database. I also tried to debug the installer, and that cannot find DotNetInstaller.pdb, too. From these two, and the fact that it seems to run on Windows 10, I thought maybe I need the latest .net libraries; So I installed the latest (currently 4.7.2) and that made no difference either.

If you're allowed to assist, I look forward your response. Thanks.

Resolve does not have .pdb files. At least, there are none on my Windows system.

Since .pdb files are related to Microsoft debugging, I might speculate that your debugger is LOOKING for such files, and there aren't any.

There are too many things to deal with on a properly configured Windows 10 system, so can't really help you on Windows 8.1.

Hi Dwaine!

You have been super helpful with others getting Resolve to work for them and I am hoping you can work your magic with me too We want to order another P65 but we need Resolve to work on it first.

I have a new MSI P65 8RF as it appears others have had some issues with this machine as well.

I finally got Resolve to start after uninstalling and disabling the Intel graphics. Now resolve crashes when trying to open a new project. Hopefully your can help!

Thanks again Dwaine for you willingness to help! I hope you have a great week

Your link does not allow me to access it.

Dwaine Maggart wrote:Your link does not allow me to access it.

Sorry... I thought I had turned on sharing. Does this link work?

https://drive.google.com/drive/folders/ ... sp=sharing

I ended up doing a clean install of windows and everything works fine. Must have just been the image they were using when sending out these machines. I appreciate your help

Thanks again!

No.

Suddenly, after moths of use Resolve 15 wont start. I've tried reinstalling, installing the Resolve 16 nothing seems to work.

I'm runnin on a Windows 10
Intel Core i5-6600 3.3GHz
8Gb ram
GPU GeForce GT 730

capturelog:

#TIME Fri Apr 12 17:54:30 2019 - Uptime 00:00:00 (hh:mm:ss)
#PROGRAM_NAME DaVinci Resolve v16.0.0b.017 (Windows/MSVC)

00007FF7158A7F7A
00007FF715884FF2
00007FF715884B3C
00007FF715883D9A
00007FFAC381BDD0
00007FFAC6663167
00007FFAC664B5E6
00007FFAC665F7DD
00007FFAC65CD856
00007FFAC665E70E
00007FFA5F3C0819
0000024510ACA660
0000000000000001

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).


Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

Dwaine,

I'm having the same issue as victorvigdal stated above and I've uninstalled Resolve 15, reinstalled it, updated my graphics driver to the 2nd most recent (as the most recent was an optional build and i didn't want to risk any bugs) and uninstalled/reinstalled again. Then I uninstalled 15 and installed 16.

Here are my files:

https://drive.google.com /drive/folders/1P1BnjM54nb36I2jZht3LWmJCFK-V2NCt?usp=sharing

thanks for your help and dedication on this thread.

@Brandon: Try the Radeon 19.3.2 driver.

Alright, I first tried 19.4.2 because I thought that might have been what you meant. After restarting, R16 still did not start.

then I uninstalled R16, and installed Radeon 19.3.2. after restarting, reinstalling R16, it still would not start even to launch the splash page.

I then tried uninstalling R16, and all blackmagic design components and programs through the control panel.

I tried to install R15 and I noticed something; Fairlight audio accelerator was list as "installed" but it was not in my list of installed programs in the Control panel, nor is there any evidence in the Program Files or Program Files x86 folders.

Could this be the cause? How can I truly (un)install it?

thanks,

Having the Fairlight Audio Accelerator installed should not be a problem. However, if you want to remove it, it should be in the Windows Control Panel Programs and Features list.

Did Resolve 15.3.1 also not work?

If not, try the AMD 18.12.2 driver.

Dwaine Maggart wrote:Having the Fairlight Audio Accelerator installed should not be a problem. However, if you want to remove it, it should be in the Windows Control Panel Programs and Features list.

Did Resolve 15.3.1 also not work?

If not, try the AMD 18.12.2 driver.

With Radeon 19.4.2, I uninstalled Resolve and installed Resolve 15.3.8. It did not work.

I then installed AMD driver 18.12.2 and it did not work.

Next I tried installing Resolve 15.3.1 and it did not work.

Lastly I went back to the latest updates, Radeon 19.4.2 and resolve 16.0 and still nothing

In all instances, when I launched Resolve "Resolve.exe" appears in the Details tab of Task Manager and immediately disappears without anything coming up.

Hey,

I've got similar issues on my Dell XPS 15 9750. After launching Resolve the splashscreen shows up, stops at "Waveform Monitor" and then vanishes.
I tried Resolve 14.3.1, 15.3.1 and 16.0. All drivers are up to date, I did a clean reinstall of all VC++ redistributables. Even tried manually assigning my dedicated NVIDIA GPU to be used when launching Resolve.

System: XPS 15 9750
OS: Windows 10 Home 1803
CPU: Intel Core i7-8750H
RAM: 16GB
GPU: NVIDIA GeForce GTX 1050 Ti with Max-Q Design 4GB VRAM + 8GB Shared RAM
(Creator Ready Driver - 419.67)

Logs and Sysinfo NFO are in this archive:
https://drive.google.com/open?id=1scFGS ... BeavHXnHR9

Help would be apppreciated. Thanks!

I was having similar issues (Resolve would start, show loading splash, then suddenly disappear, never starting up), but all suggestions for uninstalling, deleting AppData, or deleting intel graphics driver .dll files wasn't working. So I just updated my Intel graphics driver from www intel.com/content/www/us/en/support/detect.html, and it works now! Just needed to install the software and download+install the update for the graphics driver.

@David: Nothing obvious in the NFO. Try the new 430.86 Studio NVIDIA driver, and see if that helps.

If not, try Nathans suggestion above about updating the Intel driver.

@Dwaine: The new 430.86 Studio driver did it! Thanks a lot.

installed studio 15 then upgraded to studio 16 worked well for 2 days. now it wont open when started. just the little wheel running when I click the resolve icon....running and running in circles but does not load properly or open - stuck on the opening image...help please on deadline

what now? did the copy to desktop but your upload says file too big

so what now...help?

how do i post the zip capture log file to you...?

still new to this but any help would help. thanx

Put the file on a file sharing site and post a link to the file here. If the system won't let you post a link (new users can't) then put a space in the link, so it doesn't look like a link to the system.

I was running 15.1 and it was working.
I started a new project (setting main parameters for 360 video I was going to import and work on).
I got called away for an hour or so and when I came back Resolve was no longer running).
since then -- I have uninstalled Resolve ... Reinstalled v16 (same issue).
- uninstalled and installed 15.1 again (same issue)
- uninstalled and installed 15.3 (same issue)
I will attach logs from that 15.3 version attempt.
normally it comes up to splash screen looking for control surface then just goes away in a few seconds with no other indication. One time It hung for a several minutes and only went away when I opened another window to look at something else (crash info in log).
CPU I9-9900k @ 3.6 GHz
RAM 32 GB
GPU NVIDIA GeForce GTX 980 Ti (driver 436.30)

Windows 10 Pro Version 1903

having a hard time with link to your site.... attach does not seem to work
try this (spaces inserted) link to logs zip

ht tps://w w w.dropbox.com/s/s1zu2l9ckwy2nc1/DaVinci-Resolve-logs-20190912_143330.zip?dl=0

Open Windows System Information.

Do a File - Save.

This will create a .NFO file. Send us that file.

Ok file too large to upload here is another (spaces inserted) link to .nfo

ht tps://w w w.dropbox.com/s/adxl7h0k2otxcfr/20190913%20sysinfo%20save.nfo?dl=0

Note: I installed v16 on my laptop and it runs ok there... but I don't know how to deactivte my BorisFX VR effects on my desktop when I can not get Resolve up... So I can't do what I need to until I can activate the VR effects on the Laptop! any help appreciated. would really like to get this up on the desktop again.

Dwaine Maggart wrote:Open Windows System Information.

Do a File - Save.

This will create a .NFO file. Send us that file.

Were you able to determine anything in fro the .NFO file I posted a link to?

Nothing obvious.

Do you have any displays connected to the onboard graphics ports? If so, remove or move them to the NVIDIA card to see if that helps.

There is also a new NVIDIA driver out today, might as well give that a try:

https://www.nvidia.com/download/driverR ... 2007/en-us

Hi, similar problem to others: Resolve (16.1.1, upgraded from 15.x) starts and I can select an existing project to open but the application UI subsequently crashes a few seconds after the editor is displayed, with the process still running in Windows Task Manager.

Have run Capture logs and saved .nfo file here: https://1drv.ms/u/s!AnWvM1BKbPBag5cVfzR ... A?e=2TCCWh

I've also uninstalled video drivers and reinstalled/reinstalled latest, as well as deleting igdrcl64.dll from C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_cb4895b021d464bf (searching the FileRepository directory for igdrcl64.dll was returning two results, now just one).

In addition, I've uninstalled and reinstalled Resolve 16.1.1 (without Panels, Keyboards, etc--just the minimum).

Incidentally, igdrclneo64.dll was also listed as the faulting module in a previous error event but I haven't seen it recently:

Faulting application name: Resolve.exe, version: 16.1.1.5, time stamp: 0x5db9753b
Faulting module name: igdrclneo64.dll, version: 0.0.0.0, time stamp: 0x5a96b19b
Exception code: 0xc0000409
Fault offset: 0x0000000000213e0c
Faulting process ID: 0x1a28
Faulting application start time: 0x01d5a81abe34854d
Faulting application path: C:\Program Files\Blackmagic Design\DaVinci Resolve\Resolve.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo64.dll
Report ID: 45503a50-e7a3-418a-b4ba-a995dd844f78
Faulting package full name:
Faulting package-relative application ID:

It's indeed an issue with your Intel Iris Grpahics 640 GPU driver.

You have the latest driver installed.

I see that Intel has 2 previous Intel HD Grpahics drivers available on the NUC support driver downloads page:

https://downloadcenter.intel.com/produc ... -NUC7i5BNH

All I can suggest is that you try both of those, and hopefully one works.

Dwaine Maggart wrote:It's indeed an issue with your Intel Iris Grpahics 640 GPU driver.

You have the latest driver installed.

I see that Intel has 2 previous Intel HD Grpahics drivers available on the NUC support driver downloads page:

https://downloadcenter.intel.com/produc ... -NUC7i5BNH

All I can suggest is that you try both of those, and hopefully one works.

Thanks Dwaine. Tried both of the older Intel drivers (thanks for the link), as well as the original I had on hand, with no luck