- Posts: 6
- Joined: Wed Jul 19, 2023 8:11 am
- Real Name: Tom Vaughan-Mountford
What happened: All connected clients simultaneously lost access to Cloud Store. Only the second time this has happened since new, and no amount of attempts to reconnect would work, so I reluctantly did a hard reset by pulling the power cord. Why didn’t you guys put a soft-shutdown power button on the thing? It freaks me out just yanking it from the outlet!
So - Cloud Store powers up, all the clients reconnect but for several hours the access speed seemed sluggish. I look at the HDMI attached screen and there’s now some weird stuff going on.
Issues:
3x Macs are connected to the Cloud Store, all presently have access to the directories, but the User Activity window displays either only one client, 2 clients, or nothing connected at all, yet at all times it will show a transfer speed for two connections.
10G connections (using direct cables into each 10G Mac Ethernet port) are reported in User Activity as being 1G connections, they sometimes change to 10G, then revert back to 1G again.
Blackmagic Cloud Store Setup app repeatedly loses connection (even while Finder still has active access to the Cloud Store), and it will not reconnect until my Mac is restarted.
Backups seem sporadic. When I powered up after losing connection, Cloud Store initially reported 5.5TB of media needed writing to my USB-C backup drive, but by the end of the day this had climbed to 11.8TB - as if it hadn’t been backing up for months? I went into the office on the Saturday to check up on this and it was finally reporting 100% backup. Aside: Status updates (on-screen and in app) leave a lot to be desired. Was Cloud Store completing a backup, starting a fresh backup, or was it verifying an existing backup after a hard reboot? The usability is great for my team - but as an admin I find Cloud Store user-friendly to the point of being frustratingly vague about what it’s doing.
Cloud Store also no longer has Internet access, even plugging directly to a router with DHCP the Cloud Store no longer sees the outside world.
So - it’s started behaving erratically with 12TB of active projects on it - which is not good for my sleep!
So - Cloud Store powers up, all the clients reconnect but for several hours the access speed seemed sluggish. I look at the HDMI attached screen and there’s now some weird stuff going on.
Issues:
3x Macs are connected to the Cloud Store, all presently have access to the directories, but the User Activity window displays either only one client, 2 clients, or nothing connected at all, yet at all times it will show a transfer speed for two connections.
10G connections (using direct cables into each 10G Mac Ethernet port) are reported in User Activity as being 1G connections, they sometimes change to 10G, then revert back to 1G again.
Blackmagic Cloud Store Setup app repeatedly loses connection (even while Finder still has active access to the Cloud Store), and it will not reconnect until my Mac is restarted.
Backups seem sporadic. When I powered up after losing connection, Cloud Store initially reported 5.5TB of media needed writing to my USB-C backup drive, but by the end of the day this had climbed to 11.8TB - as if it hadn’t been backing up for months? I went into the office on the Saturday to check up on this and it was finally reporting 100% backup. Aside: Status updates (on-screen and in app) leave a lot to be desired. Was Cloud Store completing a backup, starting a fresh backup, or was it verifying an existing backup after a hard reboot? The usability is great for my team - but as an admin I find Cloud Store user-friendly to the point of being frustratingly vague about what it’s doing.
Cloud Store also no longer has Internet access, even plugging directly to a router with DHCP the Cloud Store no longer sees the outside world.
So - it’s started behaving erratically with 12TB of active projects on it - which is not good for my sleep!
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