Thu Apr 25, 2024 2:34 pm
I went to update some labels on my 40x40, and saw there was a new firmware update. Stupidly, I decided to run it.
It seemed to freeze at the end - it was stuck on the "finishing" screen, but the device had run the update and restarted, and seemed to be fine
After a while, I had to quit because I was trying to use that computer - but then it lost connection to the hub. Everything in the studio is on static IP's - nothing changed other than the firmware update.
When I look on the back I have the green light by the ethernet, and the orange comes on, and then turns off. No flashing, etc like normal.
I can connect via USB and see it, but USB doesn't let me control it. I tried other open IP's I have in my range. I tried going from subnet 255.255.255.0 to 255.255.0.0 (saw it in another forum) - nothing. Tried update the control software - moved through various iterations. Restarted the computers, the hub, and eventually the entire rack w/ the ethernet router, etc. Tried plugging ethernet directly from hub to control computer. - nothing. Nada. Zilch.
Is there any way to factory reset these things? Or somehow revert back? It works fine, other than I have no remote control, which hurts our workflow.
Thank you!!